Smooth-Ocean OCR Service Terms and Privacy Policy
Welcome to Smooth-Ocean OCR, a specialized Optical Character Recognition (OCR) project developed and operated under Smooth-Ocean Solutions by Maritime Support Solutions Pvt. Ltd. These Terms and Conditions, together with our Privacy Policy, govern your use of the OCR platform available at ocr.smooth-ocean.tech and its API service at api.smooth-ocean.tech. By creating an account or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.
Service Overview
Smooth-Ocean OCR provides a secure, cloud-based system that converts PDF files into machine-readable text. The Service operates on a prepaid credit or subscription basis, and all pricing and related terms are communicated separately. Since the time this document was last updated, only PDF formats are supported for upload and processing.
User Responsibilities and Restrictions
You agree to use the Service only for lawful purposes and in compliance with these Terms. You are responsible for maintaining control of your account, keeping your credentials secure, and ensuring all account information remains accurate and up to date. Unauthorized access, disclosure, or sharing of login details is strictly prohibited.
You must not copy, modify, distribute, or reverse-engineer any part of the Service or use it to assist third parties without prior written consent. Uploading unlawful, harmful, or infringing content is prohibited. You also agree not to overload, disrupt, or interfere with the performance or integrity of the platform in any manner.
Data Handling and Security
By using the Service, you consent to the collection and processing of data necessary for its operation. No data is retained on our side unless priorly agreed upon in writing. All uploaded documents are automatically deleted immediately after OCR processing is complete. We do not store, share, or review uploaded files or extracted data except as required by law or for temporary debugging. We use HTTPS encryption and strict internal access controls to protect your data, but no system can guarantee absolute security. You must immediately notify us if you suspect any unauthorized access to your account.
Payment and Billing
The Service is provided on a prepaid credit or subscription model. Users agree to pay all applicable fees as communicated during activation. Invoices are payable in full without deduction. All payments are non-refundable unless required by law. We reserve the right to adjust pricing with reasonable prior notice. Failure to maintain sufficient credits or payments may result in suspension of access.
Intellectual Property
All intellectual property rights in the Smooth-Ocean OCR Service, including its design, code, algorithms, and materials, remain the exclusive property of Maritime Support Solutions Pvt. Ltd. You retain ownership of any files you upload and the corresponding extracted results. No license or right to use our trademarks, logos, or proprietary assets is granted without express written authorization.
Third-Party Services
Smooth-Ocean OCR integrates with trusted third-party technologies to process and provide the output of data. We are not liable for outages, delays, or errors caused by third-party systems.
Limitation of Liability
The Service is provided on an "as is" and "as available" basis without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for purpose, and non-infringement. We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the total value of the product or subscription paid by the user.
Termination and Suspension
We reserve the right to suspend or terminate access to the Service at any time for violations of these Terms or applicable laws. Users may terminate their account by providing 30 days' written notice. Upon termination, all rights granted under these Terms shall cease, and any remaining credits will not be refunded. The Company is not responsible for losses or costs arising from termination.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.
Privacy and Data Policy
This document also encompasses key subsections for completeness, including Data Deletion and Retention, Cookies, Legal Basis for Processing (India), and Disclosure of Information, ensuring a full reflection of the official Privacy Policy.
Information Collection and Use
We collect limited personal information necessary to provide the Service, such as name, email address, account details, and technical data (e.g., IP address, browser type). Uploaded documents are processed solely for OCR conversion and deleted immediately after completion. We do not sell, share, or use your data for marketing purposes.
Data Retention and Deletion
No data is retained on our side unless priorly agreed upon in writing. All uploaded files are automatically deleted immediately after OCR processing is completed. Account and billing data are retained only as long as necessary to provide the Service or as required by law (for example, for tax or audit purposes). Users may request deletion of their account data at any time by contacting us.
File Handling and Data Security
All file processing occurs through secure, encrypted channels. We do not store your documents or extracted data. Access to operational data is restricted to authorized personnel and used only for debugging or legal compliance purposes. While we implement industry-standard safeguards, you acknowledge that no electronic system can be guaranteed to be completely secure.
Cookies and Session Management
We may use cookies or similar technologies for session management and to improve user experience. You can disable cookies in your browser, but some features of the Service may not function properly without them.
Legal Basis for Processing (India)
We process personal data under the following legal bases: consent (when you use our Service), performance of a contract (to provide OCR services), compliance with legal obligations, and legitimate business interests (such as improving and securing our platform).
Disclosure of Information
We may disclose your data to comply with applicable laws or legal processes, to protect and defend our rights or property, or to prevent or investigate misuse of the Service. We do not disclose your information to third parties for commercial or marketing purposes.
User Rights and Contact
You may request correction or deletion of your personal data or account at any time. To exercise your rights or raise privacy concerns, please contact us at mng@maritimesupports.com. We will respond in accordance with applicable data protection laws.
Amendments and Updates
We may modify or update these Terms and this Privacy Policy from time to time. Continued use of the Service after such updates constitutes your acceptance of the revised version. Any material changes will be communicated via the platform or by email when feasible.
Effective Date: 20 October 2025
Last Updated: 23 October 2025
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